Last Updated: January 1, 2026

1. Introduction

Welcome to MyBuddyMaid. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes billing address, delivery address, email address and telephone numbers.
• Requirement Data: includes details about the domestic help services you require, family composition, and home layout details provided voluntarily.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing matching staff).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

At MyBuddyMaid, we strive to ensure absolute satisfaction with our placement services. However, we understand that situations may arise where a refund or cancellation is necessary.

1. Payment Terms

All payments for services at MyBuddyMaid.com must be made exclusively in favor of “MyBuddyMaid”. To ensure uninterrupted access to our paid services, 100% advance payment is required. We have not authorized any agent, individual, or organization to collect payments under any other name or via personal payment methods (e.g., personal UPI, PayPal, or Western Union accounts). If anyone approaches you for payment in any unauthorized name or channel, please report it to us immediately at Care@mybuddymaid.in. We shall not be liable for any losses or damages arising from payments made to unauthorized individuals or accounts. In case of a dispute over subscription charges, the Member must pay the due amount. If after review, the dispute is resolved in the Member’s favor, any excess amount will be refunded without interest. Failure to make timely payments may lead to suspension or termination of services. .

2. Refund & Money-Back Policy

At MyBuddyMaid, we take pride in delivering reliable and best-effort services. However, please note the following refund terms:

3. Conditional Refunds

You may be eligible for a 50% refund only under the following condition:

4. No Refund for Change in Preferences or Delays

Due to our transparent, client-approved, and time-sensitive workflow, no refunds will be processed for the following reasons: